Privacy Policy

Last updated: July 24, 2026

Vyndium ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Vyndium, including our website, seller dashboards, online stores, and related services.

1. Information We Collect

Account Information

  • Name
  • Email address
  • Phone number
  • Password (encrypted by Supabase Authentication)

Seller Information

  • Store name
  • Store description
  • Business location
  • Mobile Money details
  • Store logo and banner
  • Social media links

Customer Order Information

  • Customer name
  • Phone number
  • Delivery location
  • Products ordered
  • Order notes (if provided)

Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Usage statistics

2. How We Use Your Information

  • Create and manage seller accounts.
  • Create and host online stores.
  • Process customer orders.
  • Improve platform performance.
  • Provide customer support.
  • Detect fraud and abuse.
  • Send important service notifications.
  • Comply with applicable laws.

3. Payment Information

Vyndium supports payments through Mobile Money and Paystack. We do not store your Mobile Money PIN, bank card details, CVV numbers, or other sensitive payment credentials.

Payment providers process transactions securely according to their own privacy and security policies.

4. Sharing Your Information

We only share information when necessary.

  • Customer order details are shared only with the seller whose store the customer placed an order with.
  • We may share information with trusted service providers such as:
    • Supabase
    • Paystack
    • Google Analytics
    • Microsoft Clarity
    • Email providers

We never sell your personal information to third parties.

5. Cookies & Analytics

We use cookies and similar technologies to improve your experience.

We use:

  • Google Analytics
  • Microsoft Clarity

These services help us understand how visitors use Vyndium so we can improve performance and user experience.

6. Data Security

We implement industry-standard technical and organizational measures to protect your personal information.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Subject to applicable law, including Ghana's Data Protection Act, 2012 (Act 843), you may request to:

  • Access your personal information.
  • Correct inaccurate information.
  • Delete your account.
  • Restrict processing.
  • Object to certain processing activities.

9. Children's Privacy

Vyndium is not intended for children under the age of 18. We do not knowingly collect personal information from children.

10. Third-Party Links

Stores hosted on Vyndium may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those websites.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Changes become effective immediately after publication on this page.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@vyndium.com
Website: https://vyndium.com